Malta Med exterior
Commonly Asked Questions  
Billing & Insurance FAQs

Your co-pay depends on your insurance and is usually listed on the front of the insurance card. We ask that you call your insurance company prior to arrival to ensure you know the expected amount you’ll be paying for the services rendered.

Yes, Malta Med Emergent Care is a preferred provider of CDPHP lab services. We also are a preferred provider of Blue Shield with these prefixes:ZWE, ZWX, ZWH, ZWI, ZWW, HQS, AOP, ZWA, ZWC, ZWF, ZWG, ZWX, ZWY

Your covered services are dependent on your insurance as well as your diagnosis from your ordering provider. With our scheduled services (ultrasound, MRI, CT scan), you will be provided an estimate of your co-pay or deductible responsibility by the scheduler.

For walk-in services and testing, our registrars run your insurance and ordered tests to ensure coverage for that service.

Results are released to the ordering provider based on the confirmation of results. Depending on the test (because some are run in-house and others are sent out), the time of results varies.

Most results are able to be pushed out to the ordering provider within 72 hours of the blood draw.

You may also access your results on the Patient Portal.

518-583-8343 will connect you with the billing department at Saratoga Hospital

Millennium provided the Radiologist to read your x-ray or imaging study. They are a separate entity from Malta Med Emergent Care and their bill is rendered outside of the Malta Med Emergent Care fee.

You’ll need to fill out the form for amendment of records, found here. Please email the completed form to You will be notified via mail of the decision to amend the record. Please allow up to 6 weeks for the decision.

We accept a long list of insurance plans which can be viewed here

Our self pay rates for patients without insurance align with the medicare rate which is $230.  If a patient pays at the time of the visit we offer a 15% reduction making the cost $195 (prompt pay).

Emergent Care FAQs

  • Emergent care centers are open later than a traditional physician’s office, and usually can see patients during the weekends and on holidays.
  • Emergency departments often have lengthy wait times, especially if you show up with a problem that isn’t extremely serious. You can probably get in and out of an emergent care center much more quickly.
  • An emergent care center visit is more cost-effective than the emergency department. What you pay depends on your insurance plan, but for the most part, the cost of an emergent care visit will be much more affordable. Consult your specific plan information or contact member services if you have questions about your out-of-pocket costs.

Examples of problems that an urgent care center can treat include:

  • cough or nasal congestion (or other symptoms of the common cold)
  • ear infection
  • rash
  • strep throat
  • pink eye
  • sinus infection
  • pneumonia
  • urinary tract infection
  • yeast infection
  • painful urination
  • nausea/vomiting
  • lacerations
  • minor burns
  • diarrhea
  • sprains/broken bones

Emergent care centers can treat pediatric and geriatric patients, although frail elderly people or very young infants should go to an emergency room with any serious medical issues.

Malta Med Emergent Care will refer you to be seen by your primary care provider or a specialist, if necessary upon completion of your initial visit. This referral is located at the bottom of page 1 of your discharge paperwork. Either of these providers will provide clearance for you to return to work. 

Please have your pharmacy call 518-289-2020 to discuss other options with our providers.

NYS Worker’s Comp Directory Link

Please fill out this form as completely as possible and send to the attention of our Clinical Nurse Manager at Malta Med Emergent Care. You may fax this request to 518-886-5290.

Yes, you can absolutely be seen. We have a prompt pay discount for those able to pay for services on the day of care. We also have a Financial Assistance Program which you can learn more about here.

Patients are NOT called with results unless there is a critical value or the results require a change in the patient’s discharge plan. We will contact you if the results need further explanation or action.

New medications and dosing instructions are listed on your discharge paperwork. There is also the phone number to the pharmacy where it was prescribed. The pharmacy can be reached to clarify any questions you have about the medication, dosing, and interactions.

Click here to learn more. 



Lab Test FAQs

You need to fast if your doctor has ordered a fasting test. This means that you cannot eat anything and may only drink clear water for 12-14 hours prior to your test.

You should continue to take your medications unless otherwise instructed by your doctor.

Some common fasting tests include: fasting glucose, fasting lipid panel, fasting metabolic panel, fasting cholesterol, HDL or triglyceride.

If you are uncertain about whether or not you should fast, please contact your healthcare provider.

Because certain test results may be influenced by what you eat or drink, we prefer that you do not have your blood drawn if your tests were ordered as fasting.

No, you do not need to make an appointment.

Please bring your insurance card, your picture ID and any scripts from your provider. 

Because we have a full service lab at Malta Med Emergent Care, most tests are available to your physician the same day. Some tests that need to be referred may take longer.

Yes, Malta Med Emergent Care is a preferred provider of CDPHP lab services. We also are a preferred provider of Blue Shield with these prefixes: ZWE, ZWX, ZWH, ZWI, ZWW, HQS, AOP, ZWA, ZWC, ZWF, ZWG, ZWX, ZWY

Imaging FAQs

Your test as well as co-pay is dependent on your insurance. We ask that you call your insurance company prior to arrival to ensure you know the expected amount you’ll be paying for the services rendered.


If you would like a copy of results:

You will be required to sign a consent form to release this information to you. You can access the form here.

If your provider would like a copy of results:

A copy of the dictated report of your completed test has been automatically sent to the ordering provider and any other providers specifically requested at the time of your appointment. Please allow 72 hours for transmission of report. If you need a specialist to see your images as well as the dictated report, you have two options.

1. Malta Med Emergent Care’s Radiology Department utilizes the same information ‘cloud’ with:

  • OrthoNY (at all locations)
  • St. Peter’s Hospital-Main Campus
  • Ellis Hospital- Main Campus
  • Saratoga Hospital and satellite locations
  • Capital Region Orthopedics--Malta Location
  • Albany Medical Center
  • Columbia Memorial Hospital
  • Glens Falls Hospital

Your image can be ‘pushed’ to these sites without requiring a separate trip to Malta Med Emergent Care’ to obtain a physical copy of your information.

2. If not listed as one of the above locations, please come to Malta Med Emergent Care to pick up your CD and report. You will be required to sign a consent form to release this information to you. You can access the form here. You can also request your CD ahead of time by emailing A consent form is required when utilizing this option as well.

You can also call 518-580-2258 option 3 for a CD of records. 

We ask that you give us 24 hours to create the CD and report.

Financial Questions

We will work with you to provide an estimate based on your situation and the procedure your doctor has recommended. Please bear in mind that we typically cannot do this for emergency medical services because they are not scheduled in advance.

Prices are based on many factors, including the cost for staff, equipment, facilities, medications, and other supplies; the amount of time involved; and information provided by the federal Centers for Medicare and Medicaid Services, which oversees Medicare and Medicaid. 

Insurance coverage differs from plan to plan, so it’s best to ask your insurance provider. We can also assist you once you arrive at Malta Med Emergent Care to clarify the cost.

That depends on your insurance plan. Please contact them directly for this information. We can also assist you with this once you arrive at Malta Med Emergent Care.

We accept most insurance and health plans. You can view this lists of insurance plans we accept here. You may also call your insurance provider directly.

We make financial aid available to all low-income, uninsured, or underinsured individuals who qualify for help with their healthcare bills. For more information on our financial assistance program, including an application, click here.

We have specially trained navigators who will help you compare and sign up for low-cost, quality health insurance plans through NY State of Health: The Official Health Plan Marketplace. Our navigators can also help you determine if you qualify for financial assistance to lower your costs even more. You can contact our navigators at 518-580-2021.

Contact us at 518-583-8343 and we’ll be happy to answer your questions.


(518) 289-2024



Emergent Care Open 24x7 - No Appointment Required

Emergent Care Services